Rewards
Rewards accrual, reversals, and redemption governance
Reward programs fail when they ignore payment risk. Points should vest on real settlement and unwind when the money unwinds.
Operational guidance · reviewed September 9, 2026 · maintained by Otticos Operations. These practices describe responsibilities for property teams. Automated document version recovery, self-service exports, and financial correction controls are not currently available. Contact support to discuss those requests. This guide does not replace the Terms of Service or Privacy Policy.
Control 1
Rewards should accrue only after a qualifying payment state and not on raw submission alone.
Control 2
Failed or reversed payments should trigger point reversals or account holds where policy requires it.
Control 3
Promotional boosts should be explicit events, not silent edits to a balance field.
Contact Otticos
Need help or need to reach us?
Temp and Major Inc.
604 W 60th Street, Chicago, IL 60621
Use hello@otticos.com for:
- Support questions
- Privacy and data requests
- Legal and policy notices