Payments
Payment settlement, returns, reversals, and exception queues
Submitted, pending, settled, failed, and reversed payments are different states and should move balances, rewards, and statements differently.
Operational guidance · reviewed September 9, 2026 · maintained by Otticos Operations. These practices describe responsibilities for property teams. Automated document version recovery, self-service exports, and financial correction controls are not currently available. Contact support to discuss those requests. This guide does not replace the Terms of Service or Privacy Policy.
Control 1
Pending or manually recorded payments should not be treated as final cash until the processing path is confirmed.
Control 2
Returned ACH, failed card attempts, and chargebacks should reopen the charge position and reverse dependent rewards when appropriate.
Control 3
Manual status changes require an actor, timestamp, reason, and compensating journal entry if ledger impact changes.
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