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Data governance

Retention, deletion, export, and legal-hold readiness

Rent platforms hold financial, operational, and personal records that age differently, so deletion and export cannot be a single blanket rule.

Operational guidance · reviewed September 9, 2026 · maintained by Otticos Operations. These practices describe responsibilities for property teams. Automated document version recovery, self-service exports, and financial correction controls are not currently available. Contact support to discuss those requests. This guide does not replace the Terms of Service or Privacy Policy.

Control 1

Ledgers, receipts, notices, and lease artifacts should outlive casual profile edits or app-session churn.

Control 2

Deletion requests should distinguish user-profile removal from legally required financial record retention.

Control 3

Exports need to preserve enough context to reconstruct what a tenant, landlord, or auditor was seeing at the time.

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